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FAQ

Do you ship internationally?

Yes! DynaMount can ship to most countries around the world. If you are outside of Europe please visit the U.S. & International Store here: https://shop.dynamount.com/ 

Or...

For a full a full list of retailers and distributors please visit: https://dynamount.com/where-to-buy/

What power supply plug type does the unit come with? 

We can ship with plug types A, C, G and I (2 pin) as shown here https://www.worldstandards.eu/electricity/plugs-and-sockets Depending on where the unit is being shipped we will select the plug type that we see most fit. To be sure, please request a plug type with your order.

What thread size is a DynaMount compatible with?

All units are designed to fit 5/8"-27 threads. All European sales come with both a microphone and mic stand 3/8" thread adapters. They are available for international orders for free upon request, just leave a note with your order. 

Do prices include VAT? 

No, advertised prices do not include VAT. VAT will be added at checkout based on destination country.  

Who is responsible for import duties?

All orders shipped within EU member countries will not have any import duties on top of VAT. If your country requires import duties on top of VAT, they will be the customer's responsibility and will be collected by the shipping carrier. 

Where are they shipped from?

European orders are shipped from Bigger Boat Distribution located in London, UK. 

What kind of warranty do DynaMounts come with?

Please visit https://dynamount.com/warranty for up to date info. 

What is the return policy?

You have 30 calendar days to return an item from the date you received it. You are responsible for return shipping costs and products must be returned in new condition. Returns that are in less than new condition or missing components may be subject to a restocking fee. Shipping fees will not be refunded! 

Where can I find more information on DynaMount products?

For more info, please visit our main website https://dynamount.com

 

Other questions?

Please visit our website FAQ page at https://dynamount.com/faq/

 Or, contact us at https://dynamount.com/contact/